Order help, all in one place
Follow your Reyna order, get in touch, or read the quick answers below.
Have a question instead? Contact us
From checkout to your door
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Order confirmed
A confirmation email with your order number arrives right after checkout.
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Packed and shipped
We email your tracking number as soon as your parcel leaves.
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On its way
Follow your parcel any time on our tracking page.
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Delivered
Not happy with something? Message us and we will help.
Questions we hear most
Where is my order?
Enter your order number and the email address or ZIP code you used at checkout on our order tracking page. It shows where your parcel is right now.
Where do I find my order number?
It is in the confirmation email we sent right after checkout, and again in your shipping email. If you cannot find those emails, check your spam folder or contact us and we will look it up for you.
My tracking has not updated. Is something wrong?
Usually not. After your parcel is packed it can take a while before the carrier posts its first scan, and scans can pause while it travels between facilities. That is normal, and your parcel is still on its way.
You will find the usual delivery times in our shipping policy.
Can I change or cancel my order?
Message us as soon as you can with your order number. If your order has not shipped yet, we will do our best to change or cancel it.
Something is wrong with my order. What should I do?
We are sorry about that. Send us a message with your order number and a photo of the problem. Messaging us directly is the fastest way to get it fixed.
What is your return and refund policy?
All the details are in our refund policy. If anything is unclear, just ask us.
How do I contact you?
Use our contact form and add your order number if you have one. Our team replies Monday to Friday.
Need something else?
Send us a message with your order number and we will take care of it.
Contact usOur team replies Monday to Friday.